Refund policy
Right of withdrawal
Consumer customers have fourteen (14) days from receipt of the goods to withdraw from their order, without giving any reason. This applies to every product we sell, with no exceptions.
Where an order is delivered in several parcels or instalments, the period runs from receipt of the last item.
To exercise this right, notify us by email at contact@groovaly.com before the fourteen-day period expires. You may use the withdrawal form available on the Website, or any other clear statement of your decision to withdraw.
Once you have notified us, you have a further fourteen (14) days to return the goods.
Condition of returned goods
Goods must be returned:
- unused;
- unassembled, where applicable;
- complete, with all accessories, components, fittings and instructions;
- in their original packaging, or in equivalent protective packaging suitable for return transport.
You may handle and inspect the goods as you would in a shop. Goods showing signs of use, assembly, damage, missing parts or inadequate packaging may be subject to a reduction in refund, in accordance with applicable law.
Return shipping costs
Return shipping costs are borne by the customer, unless applicable law provides otherwise.
Please note that our products are large and heavy. Return shipping costs can be substantial, particularly from destinations outside the European Union, and can approach or exceed the value of the goods. We recommend obtaining a quotation from your carrier before initiating a return.
Duties and taxes paid on the original delivery may be recoverable from your local customs authority once the goods have been returned and exported. This procedure is handled directly between you and your customs authority; we will provide any shipping documents you need to support a claim.
How to return an order
Contact us at contact@groovaly.com before returning anything. We will confirm the return address and provide return instructions.
You are responsible for packaging returned goods properly and for the goods until they are received by Groovaly or its designated logistics partner. We recommend using a tracked and insured service.
Returns sent without prior notice, or that do not follow the return instructions, may be refused to the extent permitted by applicable law.
Return address
Groovaly — Returns c/o SPES Logistique ZA du Parc 42490 Fraisses France
Please do not send returns to our registered office in Paris. Returns sent to any address other than the one above cannot be processed.
Refunds
Refunds are issued to the original payment method within fourteen (14) days of receipt of the returned goods, or of proof of return shipment, whichever is earlier.
Where the original delivery was charged at our standard rate, delivery costs are refunded. Where you chose a more expensive delivery method than our standard option, we refund the standard rate only.
Custom compositions
Compositions created through the configurator are assembled from the same standard modules we hold in stock. The right of withdrawal applies to them in full, on the same terms as the twelve ready-made compositions and the Bloom Console.
Damaged or faulty goods
Check the condition of the packaging and goods on delivery. Note any visible damage on the carrier's delivery document where possible, and contact us promptly at contact@groovaly.com with photographs.
If goods arrive damaged or faulty, we will arrange repair, replacement or refund at no cost to you, in accordance with the legal guarantee of conformity. Return shipping costs for damaged or faulty goods are borne by Groovaly.
This is separate from, and does not affect, your right of withdrawal or your statutory rights under the legal warranties set out in our Terms of Sale.